Reg E – Provisional Credit
Answer by Andy Zavoina, BOL Guru Guru Bio
Question: Are we still required to give provisional credit within the five day limit under Reg E, when the customer informs us that he doesn't know when or if he can come in and sign the Reg E Consumer Complaint form?
Answer: Reg E requires provisional credit within ten business days if you haven't resolved the dispute. You can opt to not pay provisional credit if you require a written claim and it is not received within that ten business day period.
The five day period may be a contractual issue you have under Visa rules, for example. That isn't part of Reg E, but is favorable to the consumer and is an allowable change.
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