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Tips for Effective Listening

You are NOT listening to me when. . .

You ARE listening when. . .

You do not care about me

You come quietly into my private world and let me be me

You say you understand before you know me well enough

You really try to understand me even when I'm not making much sense

You have an answer for my problem before I've finished telling you what my problem is

You grasp my point of view even when it's against your own sincere convictions

You cut me off before I finish speaking

You realize that the hour I took from you has left you a bit tired and drained

You finish my sentence for me

You allow me the dignity of making my own decisions even though you think they may be wrong

You find me boring and don't tell me so

You do not take my problem from me, but allow me to deal with it in my own way

You feel critical of my vocabulary, grammar or accent

You hold back your desire to give me good advice

You are dying to tell me something

You do not offer me religious solace when you sense I am not ready for it

You tell me about your experience making mine seem unimportant

You give me enough room to discover for myself what is really going on

You are communicating to someone else in the room

You pay attention and acknowledge my portion of the conversation

You refuse my thanks by saying you haven't really done anything . . .

You accept my gift of gratitude by telling me how good it makes you feel to know you have been helpful

This information was provided by Lawrence Brock. During a long career of service to the banking industry, Brock pioneered a service called Transitions & Trauma to provide counseling and assistance to financial institutions and their employees in the event of a robbery or other critical incident. Currently, Lawrence Brock serves as Director, Senior Adulty Ministry, First United Method Church, Topeka, KS. He may be contacted at (785) 272-2490 or via email at insight@attglobal.net.
First published on BankersOnline.com 7/15/02.






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