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Author	Topic: Re: Teller Policy or Teller Outage Policy
llatta Member Posts: 1 Registered: Dec 2000	posted 01-03-2001 11:27 AM All the sudden we are having trouble with our Tellers balancing. I think it is a lack of concentration. We have never had a Teller Policy or an Outage Policy, but I think the time to have one is near. Would some Bank's mind sharing their Policy(s) with our Bank? llatta@f-m bank.com Thank you. ------------------ IP: Logged
Al Miller Member Posts: 186 Registered: Oct 2000	posted 01-03-2001 01:31 PM I don't have one electronic, but some thoughts. Have a de minimus that you ignore. You don't want to pay a teller to count a roll of pennies that they open. Count both overages ahd shortages, don't net them out. You don't want a teller cheating a customer today because they were short yesterday. Look at both the percentage of times out of balance and the cumulative amount. Look at both reported and actual. A teller that puts a "pay" item in the work will be out of balance, but it will be located (I hope) in proof. It is still an error. Give tellers the ability to track their own record so there are no surprizes at review time. Good luck. ------------------ Al Miller, CRCM (510) 790-5825 (510) 505-5211 FAX Opinions expressed are my own and not necessarily shared by my employer. Opinions expressed are my own and not necessarily shared by my employer. IP: Logged
Cheryl S unregistered	posted 01-04-2001 11:04 AM We developed a Teller Over/Short Policy a few years ago for exactly the reason you are reporting. I would be glad to e-mail or fax you a copy. Cheryl Seguin Dearborn Federal Savings Bank phone(313)565-3100 ext. 24 IP: Logged
Mary Beth Guard Moderator Posts: 259 Registered: Oct 2000	posted 01-04-2001 02:22 PM Thanks to Cheryl and her bank who have agreed to allow BOL to make their policy available online. You can now access the policy in two ways: HTML version or Word format (Note: This seems to work fine when accessed from Internet Explorer, but not from Netscape.) Thanks, Cheryl and Dearborn Bank. One more thing . . . as with all content on the site, please note our disclaimer. [This message has been edited by Mary Beth Guard (edited 01-04-2001).] IP: Logged
hayes unregistered	posted 05-30-2001 10:07 PM I recently had a teller come up $3,000 short! She has been with bank for 3 years and has a good balancing record. The day she was short, our drive-in was shut down due to an electricty failure (storm). All of the drive-in customers were coming to the Main Bank and slamming 'em with business. Also, we have recently upgraded our teller system and it keeps locking up on the tellers and not recording transactions. It is very hard to trace all of her work that day to find the error. What would your bank do? IP: Logged
Paul D unregistered	posted 05-31-2001 04:19 PM In regards to the $3000 shortage, I think you first need to determine if this is definitely a difference in cash. Is it possible that this difference may be in the teller�s work and cannot be found due to system problems? If you can pinpoint it to the teller�s cash being short, I would follow your Teller Difference Policy. At our bank a $3000 shortage for a three-year teller with a good balancing record may either be terminated/suspended or put on probation. We use a Teller Difference Committee to approach situations like this and take into account years of service and the teller�s overall performance. IP: Logged

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