Skip to content

Question & Answer

Question: We have an overdrawn account on which we have been trying to collect for some time. Our mail is now coming back, "Moved-left no forwarding address." Can we use the Credit Report on this customer to try to locate him?

Answer: Absolutely, positively NO! Our answering source talked about such things as civil and criminal penalties for getting or using a credit report without permission of the individual. This is covered under the Fair Credit Reporting Act.

Any information that is public record can be used, however, to try to locate "missing" customers such as state drivers license records, vehicle registration records and county or state voters registration records.

Copyright © 1991 Bankers' Hotline. Originally appeared in Bankers' Hotline, Vol. 2, No. 3, 4/91

First published on 04/01/1991

Filed under: 
Filed under operations as: 
Filed under security as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics