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Question & Answer

Question: We honor credit cards for cash advances. When a non-customer comes in for a cash advance, is it OK to ask for their address and telephone number?

Answer: You may ask for identification, and will want to compare whatever documentation they show you to each other piece of documentation, and to the person in front of you. But you may not require the person to record their telephone number or address on the draft. VISA and MASTERCARD regulations very clearly state: "The merchant (financial institution) shall not impose a requirement on Cardholders to provide any personal information such as a home or business telephone number, a home or business address, or driver's license number as a condition for honoring Cards."

Copyright © 1991 Bankers' Hotline. Originally appeared in Bankers' Hotline, Vol. 2, No. 3, 4/91

First published on 04/01/1991

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