On Schedules, Deadlines, and Priorities
If you've been following banking news lately, it seems as if every week there's a new deadline for regulations or training or reports or audits or examinations that has to be met. Check 21, Regulation CC, Fact Act requirements, answers to 314s, front line training, annual robbery training - on and on. Security, Compliance and Training officers are constantly being faced with deadlines. And setting priorities is important.
Coordinating priorities in the financial institution, particularly for the Security Officer, is sometimes difficult. What your administration considers to be of the utmost importance is not always what human relations feels should be at the top of your list. And the Security officer for years has had a problem regarding 'safety and soundness' of the institution in the same category as 'employee safety.' It's a whole different area. And it seems that the former always takes precedence over the latter.
There has never been a better time to get organized than right now when there are more deadline requirements than ever before. Lucy Griffin, in our companion publication Compliance Action includes with her articles a timeline of duties that have to be performed for the particular regulation or law she writes about. And her Compliance Calendar does the work for you in setting up a schedule. Security officers should borrow this tool, and set up their own schedule for training and auditing. I know with all your other duties, this is an additional chore, but it's the only way to ensure you haven't missed anything.
Setting up a schedule of security related duties for the front line is not a bad idea, either. You might want to institute a weekly checklist for the head teller to complete and given to the security officer every Monday morning indicating a review of vault bait money, an audit of "clean-desk policy", a review of the success or failure of the opening and closing procedures of the previous week, and - if you still have VCR cameras - a report on when (and if!) the tape was changed and stored. You can add many other things to this list, I'm sure!
Getting organized and setting priorities will make your job easier and more efficient. This might even give you a little more 'down' time for doing things at home. Did I mention Christmas is coming?
Copyright © 2004 Bankers' Hotline. Originally appeared in Bankers' Hotline, Vol. 14, No. 8, 10/04
First published on 10/01/2004