Shipping & Returns

Some of the products available through the Banker Store are developed and supplied directly from BankersOnline, while others come from third-party providers. As a result, the billing, shipping, and return policies vary from one product to another. For example, the forms, job descriptions and policies offered in the store are supplied by Bankpolicies.com and are delivered over the Internet. Bankpolicies.com does not offer refunds due to the nature of its products that are easily copied, but in order to ensure the customer’s complete satisfaction, the company states that if the customer feels that any of its products do not meet the customer’s needs they will exchange the product in question with another of equal or lesser value on a case-by-case basis.

If you have questions about the shipping, billing and/or returns policy of any of our suppliers, please review the information below or contact the supplier for additional information.

Bank Policies
Phone: (702) 804-1330
Domestic Financial Institution Clients:
You will be billed for the total amount of your order at the time services are rendered. We do not charge for shipping and handling, and all taxes are included in the list price. Invoices submitted by Bankpolicies.com are due and payable within thirty (30) calendar days after the date of issue. A 20% late fee will be automatically assessed to all unpaid invoices after the due date.

International or Non-Financial Institution Clients:
Orders placed by international or non-financial institution business clients must be pre-paid via credit card. Our recommended method of shipping is via e-mail attachment. Orders requiring express mail courier delivery will incur an additional charge as quoted by UPS or FedEx.

Return Policy:
Bankpolicies.com does not offer refunds due to the nature of our products that are easily copied. However, if you feel that any of our products do not meet your needs we will exchange the product in question with another of equal or lesser value on a case by case basis. Simply put - we want to ensure your complete satisfaction.

Banker’s Compliance Consulting
Phone: (800) 847-1653

Bankers Information Network
Bankersonline.com
Phone: (888) 229-8872 x86

Coins of America
Phone: (800) 459-9487

Financial Consultants
Phone: (972) 991-8999
Financial Consultants uses the USPS priority mail service. I ship the same day the order is received. The typical order weighs less than 2 lbs, which makes the total costs @ $3.85 plus $2.00 handling. Because our product is pre-employment screening there is no return policy, however, in stress situations we will accept a return with a 25% restock charge.

Oklahoma Bankers Association
Phone: (405) 424-5252 ext 107
We do not have a formal policy on returns. It is done on a case-by-case basis. I ship UPS for the tracking capabilities, this however always requires a street address. Weight depends on the order. The minimum weight for UPS is one pound.

Glia Group, Inc.
Phone: (405) 348-0269
30 days refund policy. Shipping charges depend on products.

Great Impressions
Phone: (800) 494-7676
Usually shipping is done by UPS. All shipping is additional and is billed accordingly. Returns are not provided for by the nature of our business. A sample of the product and imprinting is provided to the customer upon request. Items are custom printed and therefore cannot be returned. We do however guarantee the quality of our work and if a product does not match the promised outcome, we will accept responsibility for it. If this occurs, the customer should contact us immediately. Customer satisfaction is of the utmost importance.

Massachusetts Bankers Association, Inc.
Phone: (617) 523-7595
Anything that we sell has a money back guarantee. The product must be returned within 30 days of receipt. We do not pay shipping on returned products. We use UPS ground and in almost all cases charge a flat $5.00 shipping charge, unless it significantly exceeds that. We also must charge a 5% sales tax to all Massachusetts orders.

Pegasus Educational Services, LLC
We ship USPS Priority Mail, which is $3.85 up to 1#, then varies by weight. There is a $15 per manual re-stocking fee assessed on every return.

Penley
Phone: (678) 475-0032
Our product is a web service. Our contracts are cancelable with 30 days notice and then we simply turn off product access.

Port-Authority
Phone: (800) 336-8977
Request for quotation and direct billing can be accommodated by emailing info@bankersonline.com.

Safe Deposit Specialists
Phone: (713) 937-9929
Priority Mail shipping charges will be applied. 2-3 day turn-around. Returns - (minus postage and shipping) are accepted up to 10 days after receipt.

Security Education Systems
Phone: (830) 535-6500
Products ship within 5 business days via USPS Priority Mail. Larger orders may be shipped UPS Ground. We do not accept returns. If there is a complaint about a product, we either replace the product or refund the purchaser’s money.

Spectra Forms
Phone: (908) 928-1220

Thomson Financial Publishing
Phone: (800) 321-3373
Returns and shipping are handled directly by Thomson.
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