Recording Telephone Conversations
Question: We had a customer complain that our practice of recording telephone conversations is illegal, even though we play a recorded message announcing it at the beginning of every call. Is the customer right?
This content is for Premium Subscribers only.
If you are already a Premium Subscriber please login to view this content.
Bankers' Hotline
- Volume 33, Number 6
- Volume 33, Number 5
- Volume 33, Number 4
- Volume 33, Number 3
- Volume 33, Number 2
- Volume 33, Number 1
- Volume 32, Number 12
- Volume 32, Number 11
- Volume 32, Number 10
- Volume 32, Number 9
- Volume 32, Number 8
- Volume 32, Number 7
- Volume 32, Number 6
- Volume 32, Number 5
- Volume 32, Number 4
- Volume 32, Number 3
- Volume 32, Number 2
- Volume 32, Number 1
- Volume 31, Number 12
- Volume 31, Number 11
- Volume 31, Number 10
- Volume 31, Number 9
- Volume 31, Number 8
- Volume 31, Number 7
- Volume 31, Number 6
- Volume 31, Number 5
- Volume 31, Number 4
- Volume 31, Number 3
- Volume 31, Number 2
- Volume 31, Number 1
- Volume 30, Number 12
- Volume 30, Number 11
- Volume 30, Number 10
- Volume 30, Number 9
- Volume 30, Number 8
- Volume 30, Number 7
- Volume 30, Number 6
- Volume 30, Number 5
- Volume 30, Number 4
- Volume 30, Number 3
- Volume 30, Number 2
- Volume 30, Number 1
- Volume 29, Number 12
- Volume 29, Number 11
- Volume 29, Number 10
- Volume 29, Number 9
- Volume 29, Number 8
- Volume 29, Number 7
- Volume 29, Number 6
- Volume 29, Number 5
- Volume 29, Number 4
- Volume 29, Number 3
- Volume 29, Number 2
- Volume 29, Number 1
- Volume 28, Number 12
- Volume 28, Number 11
- Volume 28, Number 10
- Volume 28, Number 9
- Volume 28, Number 8
- Volume 28, Number 7
- Volume 28, Number 6
- Volume 28, Number 5
- Volume 28, Number 4
- Volume 28, Number 3
- Volume 28, Number 2
- Volume 28, Number 1
- Volume 27, Number 12
- Volume 27, Number 11
- Volume 27, Number 10
- Volume 27, Number 9
- Volume 27, Number 8
- Volume 27, Number 7
- Volume 27, Number 6
- Volume 27, Number 5
- Volume 27, Number 4
- Volume 27, Number 3
- Volume 27, Number 2
- Volume 27, Number 1
- Volume 26, Number 12
- Volume 26, Number 11
- Volume 26, Number 10
- Volume 26, Number 9
- Volume 26, Number 8
- Volume 26, Number 7
- Volume 26, Number 6
- Volume 26, Number 5
- Volume 26, Number 4
- Volume 26, Number 3
- Volume 26, Number 2
- Volume 26, Number 1
- Volume 25, Number 12
- Volume 25, Number 11
- Volume 25, Number 10
- Volume 25, Number 9
- Volume 25, Number 8
- Volume 25, Number 7
- Volume 25, Number 6
- Volume 25, Number 5
- Volume 25, Number 4
- Volume 25, Number 3
- Volume 25, Number 2
- Volume 25, Number 1
- Volume 24, Number 12
- Volume 24, Number 11
- Volume 24, Number 10
- Volume 24, Number 9
- Volume 24, Number 8
- Volume 24, Number 7
- Volume 24, Number 6
- Volume 24, Number 5
- Volume 24, Number 4
- Volume 24, Number 3
- Volume 24, Number 2
- Volume 24, Number 1
- Volume 23, Number 12
- Volume 23, Number 11
- Volume 23, Number 10
- Volume 23, Number 9
- Volume 23, Number 8
- Volume 23, Number 7
- Volume 23, Number 6
- Volume 23, Number 5
- Volume 23, Number 4
- Volume 23, Number 3
- Volume 23, Number 2
- Volume 23, Number 1
- Volume 22, Number 12
- Volume 22, Number 11
- Volume 22, Number 10
- Volume 22, Number 9
- Volume 22, Number 8
- Volume 22, Number 7
- Volume 22, Number 6
- Volume 22, Number 5
- Volume 22, Number 4
- Volume 22, Number 3
- Volume 22, Number 2
- Volume 22, Number 1
- Volume 21, Number 12
- Volume 21, Number 11
- Volume 21, Number 10
- Volume 21, Number 9
- Volume 21, Number 8
- Volume 21, Number 7
- Volume 21, Number 6
- Volume 21, Number 5
- Volume 21, Number 4
- Volume 21, Number 3
- Volume 21, Number 2
- Volume 21, Number 1
- Volume 20, Number 12
- Volume 20, Number 11
- Volume 20, Number 10
- Volume 20, Number 9
- Volume 20, Number 8
- Volume 20, Number 7
- Volume 20, Number 6
- Volume 20, Number 5
- Volume 20, Number 4
- Volume 20, Number 3
- Volume 20, Number 2
- Volume 20, Number 1
- Volume 19, Number 12
- Volume 19, Number 11
- Volume 19, Number 10
- Volume 19, Number 9
- Volume 19, Number 8
- Volume 19, Number 7
- Volume 19, Number 6
- Volume 19, Number 5
- Volume 19, Number 4
- Volume 19, Number 3
- Volume 19, Number 2
- Volume 19, Number 1
- Volume 18, Number 12
- Volume 18, Number 11
- Volume 18, Number 10
- Volume 18, Number 9
- Volume 18, Number 8
- Volume 18, Number 7
- Volume 18, Number 6
- Volume 18, Number 5
- Volume 18, Number 4
- Volume 18, Number 3
- Volume 18, Number 2
- Volume 18, Number 1
- Volume 17, Number 12
- Volume 17, Number 11
- Volume 17, Number 10
- Volume 17, Number 9
- Volume 17, Number 8
- Volume 17, Number 7
- Volume 17, Number 6
- Volume 17, Number 5
- Volume 17, Number 4
- Volume 17, Number 3
- Volume 17, Number 2
- Volume 17, Number 1
- Volume 16, Number 12
- Volume 16, Number 11
- Volume 16, Number 10
- Volume 16, Number 9
- Volume 16, Number 8
- Volume 16, Number 7
- Volume 16, Number 6
- Volume 16, Number 5
- Volume 16, Number 4
- Volume 16, Number 3
- Volume 16, Number 2
- Volume 16, Number 1
- Volume 15, Number 12
- Volume 15, Number 11
- Volume 15, Number 10
- Volume 15, Number 9
- Volume 15, Number 8
- Volume 15, Number 7
- Volume 15, Number 6
- Volume 15, Number 5
- Volume 15, Number 4
- Volume 15, Number 3
- Volume 15, Number 2
- Volume 15, Number 1
- Volume 14, Number 12
- Volume 14, Number 11
- Volume 14, Number 10
- Volume 14, Number 9
- Volume 14, Number 8
- Volume 14, Number 7
- Volume 14, Number 6
- Volume 14, Number 5
- Volume 14, Number 4
- Volume 14, Number 3
- Volume 14, Number 2
- Volume 14, Number 1
- Volume 13, Number 12
- Volume 13, Number 11
- Volume 13, Number 10
- Volume 13, Number 9
- Volume 13, Number 8
- Volume 13, Number 7
- Volume 13, Number 6
- Volume 13, Number 5
- Volume 13, Number 4
- Volume 13, Number 3
- Volume 13, Number 2
- Volume 13, Number 1