Bankers' Hotline, Volume 18, Number 3

Email Huge Risk to Financial Industry: Outgoing Email as Dangerous as Incoming

Financial institutions must increase awareness and become proactive in addressing the threats presented by all email communication.

Golden Rules for Online Banking

By following a few simple rules, your institution can do its part to help customers bank safely online.

In The News

• Booming Compliance Costs Have Meant More Staff, Not Technology
• HOPE NOW Helping to Avoid Foreclosure
• Looking for a Summer Diversion?
• Fraudster Uses Chairman's Name
• Smarter, Self-healing ATMs
• Image Volumes Have Surged
• Online Banking Studies Show Trends in Site Use

Statistics, Facts, & Such

Training Page
The Security Officer Considers Alarms, Part II: Intrusion/Burglar

by Barbara Hurst

In this second part of our training series for the Security Officer, we take a look at the many choices available for protecting your institution with intrusion and burglar alarms.

Mobile Banking Can Serve as Fraud Fighter

Mobile phone alerts that inform customers of any excessive or unusual account activity can help catch fraud before or when it occurs.

Wachovia Customers Get Verizon Access

Wachovia and Verizon Wireless join forces to offer their customers mobile banking.

From the editor's desk
Success = Find a Need & Fill It

by Barbara Hurst

Following market trends and knowing what the customer 'needs' even before they do is the formula for success.

War Stories

• Easy Come, Easy Go
• Should Have Written a Check
• Incomplete Demand Note

Questions & Answers

• Retention of Remote Capture Items
• Employee Photos in Email
• Filing a SAR on a Tax Levy
• Proper Use of "Tenancy by the Entirety"
• Authorization of Stop Payment

Other Bankers

• Best Employer
• Helping People Save
• Recognizing Teachers
• Talking ATMs
• Committed to Financial Literacy