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Bankers' Hotline, Volume 18, Number 8

August 21, 2008

Banks Taking November 1 Deadline in Stride: 95% of Community Banks Ready for Red Flag Rule

The Red Flag Rule deadline is fast approaching -- is your institution ready?

Bank Robberies Up in Last Quarter of 2007

As the incidence of bank robberies continues to rise, it can take its toll on the community and your institution.

In The News

Statistics, Facts, & Such

Training Page
Additional Help for Identity Theft Victims

by J. Branch Walton, USSS (Ret.)

A national nonprofit organization that focuses on victim support can help educate your employees and the victims of identity theft, many of who are your depositors.

Consumers Don’t Understand Scores

Few consumers really understand what their credit score means and the factors that affect their score.

ATMs are Safe, Industry Emphasizes

The ATM industry reassures bank consumers that the use of ATM machines is safe.

From the editor's desk
“Your Call is Very Important to Us… Please Hold…”

by Barbara Hurst

Your most valuable asset is your existing depositor base, and not just meeting - but exceeding - their customer service expectations is the key to retaining their loyalty.

War Stories

Questions & Answers

Other Bankers

Executive Editor:
Barbara Hurst
Editor:
P. Kevin Smith, CPP
Contributing Editor:
Genilee S. Parente
Board of Advisors:
John S. Burnett
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson
Dana Turner
Andy Zavoina

Bankers' Hotline