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Bankers' Hotline, Volume 21, Number 12

December 15, 2011

Much Ado about Fees: A Lesson in Social Media

by Genilee Parente

Social media gives a voice to consumers speaking out about bank fees.

ICBA Survey Shows Concerns on Fee Losses

by Genilee Parente

Community banks are feeling the loss of merchant fee revenue as a result of the Durbin Amendment and fraud.

In The News

Statistics, Facts, & Such

Technology Update
A New Year - A New Frontier

Training Page
Developing a Solid "PII" Security Program

by P. Kevin Smith, CPP

Protecting Personally Identifiable Information (PII) has taken front stage in the fight against financial crime.

Mobile & Online Banking Preferred

Mobile banking is where its at for the younger - and future - generations.

Online Account Opening Can Boost Income

Opening accounts online is convenient for consumers and profitable for banks.

From the editor's desk
Lessons from Joe-Pa

by P. Kevin Smith, CPP

Executives and managers should never presume that staff members are exempt from wrongdoing or inappropriate conduct.

War Stories

Questions & Answers

Other Bankers

Executive Editor:
Barbara Hurst
Editor:
P. Kevin Smith, CPP
Contributing Editor:
Genilee S. Parente
Board of Advisors:
John S. Burnett
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson
Dana Turner
Andy Zavoina

Bankers' Hotline