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Bankers' Hotline, Volume 21, Number 12

December 15, 2011

Much Ado about Fees: A Lesson in Social Media

by Genilee Parente

Social media gives a voice to consumers speaking out about bank fees.

ICBA Survey Shows Concerns on Fee Losses

by Genilee Parente

Community banks are feeling the loss of merchant fee revenue as a result of the Durbin Amendment and fraud.

In The News

Statistics, Facts, & Such

Technology Update
A New Year - A New Frontier

Training Page
Developing a Solid "PII" Security Program

by P. Kevin Smith, CPP

Protecting Personally Identifiable Information (PII) has taken front stage in the fight against financial crime.

Mobile & Online Banking Preferred

Mobile banking is where its at for the younger - and future - generations.

Online Account Opening Can Boost Income

Opening accounts online is convenient for consumers and profitable for banks.

From the editor's desk
Lessons from Joe-Pa

by P. Kevin Smith, CPP

Executives and managers should never presume that staff members are exempt from wrongdoing or inappropriate conduct.

War Stories

Questions & Answers

Other Bankers

Executive Editor:
Barbara Hurst
P. Kevin Smith, CPP
Contributing Editor:
Genilee S. Parente
Board of Advisors:
John S. Burnett
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson
Dana Turner
Andy Zavoina

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