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Bankers' Hotline, Volume 23, Number 6

June 20, 2013

Overdraft Fees Under Scrutiny

by Teri Wesley

A study conducted by the CFPB on overdraft programs and fees has the Bureau concerned that the practice is causing consumers more harm than good.

High-Tech Banking Tips for Consumers

by Teri Wesley

Help your customers navigate high-tech banking with some valuable tips from the FDIC.

In The News

Statistics, Facts, & Such

Technology Update
IC3 2012 Internet Crime Report

Training Page
How Does FDIC Insurance Really Work?

by P. Kevin Smith, CPP

When customers have concerns about the safety of their money, your staff should have adequate knowledge about FDIC insurance to answer their questions.

CFPB and Feds Fight Fraud

The Feds took special interest in an investigation led by the CFPB.

FBI Briefs Banks on Attacks

A group of bankers received an invitation from the FBI to attend a classified video conference.

Focus on Fraud

From the editor's desk
Knowing the Other Team's Playbook

by P. Kevin Smith, CPP

Criminals get their ideas from myriad sources, such as famous heists, movies and other less-conventional means. Knowing what information is out there that a thief might "use" in his robbery plan can be incorporated into your security training.

War Stories

Questions & Answers

Other Bankers

Executive Director:
Barbara Hurst
Editor:
P. Kevin Smith, CPP
Contributing Editor:
Genilee S. Parente
Board of Advisors:
John S. Burnett
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson
Dana Turner
Andy Zavoina

Bankers' Hotline