Bankers' Hotline, Volume 24, Number 7

Consumer Watchdog Chases Debt Collector

by Teri Wesley

The CFPB is pursuing legal action against a debt collection firm that the Bureau asserts has been operating as a debt collection lawsuit mill.

Paying for Predatory Practices

by Teri Wesley

Consumer debt in the U.S. is rising, leaving more Americans vulnerable to predatory lending practices.

In The News

• A Quick Look at Credit Scores
• Keeping an Eye on Virtual Currency
• The Future of Community Banking
• Wearable Wrist Payments

Statistics, Facts, & Such

Technology Update
FinCEN Shines the Spotlight on Bitcoin

Training Page
Don't Forget Your Customers After a Robbery

by P. Kevin Smith, CPP

Bank robberies can be traumatic for employees and customers who may literally get caught in the crossfire of a violent robbery.

Cyber Assessments & Resources

The Feds want to know how banks are handling cyber threats and is providing a helpful resource for cybersecurity.

A Guide to Protecting Elder Americans

Scams exploiting elder Americans is a growing problem. The CFPB has a guide to help caregivers and family members protect our seniors.

Focus on Regulatory Action

• BSA/AML Sanctions Imposed
• Mortgage Servicing Misconduct
• Bad Card Practices
• Loan Reporting Violations

From the editor's desk
The Problem Is Not the Problem

by P. Kevin Smith, CPP

When a delicate situation or problem occurs, it can be the response to the problem that affects the outcome.

War Stories

• Stolen Cash Given Back
• Drew the Wrong Card
• Tips from His Peers

Questions & Answers

• The Community Bank Initiative
• Funnel Accounts Used in Money Laundering

Other Bankers

• CU Collects for Children
• Statewide Support
• A Big Win for Local Charities
• Over the Edge Fundraising