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Bankers' Hotline, Volume 30, Number 2

February 28, 2020

2020 Vision: What Lies Ahead

by Teri Wesley

With significant developments taking place in the world and the financial industry, the year 2020 is the start of a decade that could drastically alter the landscape of banking.

OCC: CRA, Diversity and Innovation

by Teri Wesley

CRA, diversity and innovation are some of the areas the OCC is directing their efforts on this year.

In The News

Statistics, Facts, & Such

Tech Update
Self-Service First Automation Solution

Spotlight on What's Happening

Training Page
Social Intelligence

by Jim Beveridge

The most effective managers are those who display core personality traits that help them communicate and connect with others in social and workplace settings.

FTC: Spotlight on Fake Check Scams

Fake checks scams are on the rise in the U.S.

Banks on Alert for Increased Cyber Risk

In light of global unrest, banks are on high alert for increased cyber risks.

Focus on Fraud

From the editor's desk
The Importance of Outstanding Internal Customer Service

by Jim Beveridge

Providing excellent customer service is not only crucial to external customers – but internally to co-workers as well.

War Stories

Questions & Answers

Other Bankers

Jim Beveridge
Contributing Editor:
Teri Wesley
Board of Advisors:
John S. Burnett
Mary Beth Guard, Esq.
Barbara Hurst
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson

Andy Zavoina

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