Bankers' Hotline, Volume 33, Number 6

This is the FINAL EDITION OF BANKERS' HOTLINE: Please read the special editorial from Barbara Hurst and James Beveridge in this issue for details.

Chatbots in Banking: A Double-Edged Sword

by Teri Wesley

As is the case with most new and emerging technologies, the use of chatbots in banking offers numerous benefits but the technology also presents some challenges and risks.

In The News

• Lawmakers Propose Bill to Protect Cash
• ATMs Take a Hit from the Cashless Trend
• Payment App Funds Not Federally Insured

Statistics, Facts, & Such

Tech Update
Passive Weapons Detection Screening Technology

Spotlight on What's Happening

Training Page
Avoiding Confirmation Bias in Internal Fraud Investigations

by Jim Beveridge

When conducting an investigation, it can be easy to consciously or unconsciously form an opinion early in the fact-finding process. Avoiding confirmation bias in investigations is essential to ensure the accuracy and fairness of the process.

A Fintech Anti-Fraud Network

Data aggregator Plaid has launched an anti-fraud network for banks and fintechs to identify and combat instances of repeat fraud, and share their findings with other network participants.

APP Scams Top the Payment Fraud Chart

Authorized Push Payment fraud was the number one fraud tactic in 2022.

Focus on Fraud

• Lawmakers Call for Greater P2P Fraud Protections
• Money Mule Account ID Tool
• Bank Impersonation Scams on the Rise

From the editor's desk
That was Then...This is Now

by Jim Beveridge and Barbara Hurst

Barbara Hurst, our estemmed founder, briefly emerged from retirement to share a special message.

War Stories

• No Sequel for Sequeria
• Didn't Flee the Scene of the Crime

Questions & Answers

• Recurring Branch Robberies

Regulatory Roundup

Other Bankers

• Believing in Local Community
• Helping Young Adults
• Providing Safe Shelter
• Bags for the Brave

And in Conclusion

After 33 years of delivering operations and security news to your mailbox, then your email inbox, our journey together is ending. All of us at Bankers’ Hotline – past and present - extend our heartfelt thanks for your unwavering support, trust, and readership over the years. It has been an honor to serve you, and we are immensely proud of the impact this publication has had on the industry. Although we plan on continuing the Bankers’ Hotline annual Security Conferences – this, unfortunately, will be the final edition of the Bankers’ Hotline monthly newsletter.

Thank you…. it’s been a helluva ride!