Compliance Action, Volume 21, Number 10
The Complaints Culture (4 Action Steps)
by Carl Pry, CRCM, CRP
Customer complaints provide opportunities for improvement in our products, services, our people and our market share. Banks must have robust complaint management programs from the top level on down.
What Went Wrong at Wells? (5 Action Steps)
by Lucy Griffin
The CFPB's recent historic CMP action taken against Wells Fargo is an example of how incentive programs should motivate staff to achieve goals...legitimately.
Action Training
TRID: Shopping for Settlement Services ยง1026.19(e): Updated (Chart)
by Patti Blenden
In the wake of proposed TRID amendments, we have provided an updated chart to reflect an important clarification impacting good faith determinations of allowable tolerances.
Compliance Notes
In the Editor's Opinion
A Legacy of Honor
by Patti Blenden
In her first editorial, Patti Blenden reflects back on the historic day that shaped our nation, and looks forward to her new role as editor of Compliance Action.
Compliance Q & A
- Editor:
- Patti Blenden
- Executive Editor:
- Lucy H. Griffin, Esq.
- Board of Advisors:
- John S. Byrne, Esq.
Cliff E. Cook
David Dickinson
Phillips G. Gay, Jr.
Michael D. Maher
Carl G. Pry
Robert G. Rowe, III, Esq.
Andy Zavoina
Compliance Action
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