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Compliance Action, Volume 27, Number 12

April 30, 2023

CFPB’s New Abusive Acts or Practices Policy Statement (3 Action Steps)

By Nancy Castiglione, CRCM

Consumer watchdog agency CFPB ssued a new Policy Statement on the Abusive Acts or Practices Standard under UDAAP that summarizes the legal theory supporting the abusive standard with almost 13 years of regulatory and judicial foundational examples.

CFPB’s Spring Regulation Clean-up, Part 2

By Nancy Castiglione, CRCM

The CFPB has been busy doing a little more spring cleaning since we reported changes last month that went into effect April 19th.

Nurturing a Compliance Culture (Table)

By Nancy Castiglione, CRCM

Only two things (well actually three things in our industry) are certain - death, taxes, and regulatory change! If the compliance culture in your institution is showing signs of wear and tear or fraying edges, it may be time to take a look at it, assess it, and see what can be done to make it better.

Compliance Calendar

Complaints: A Closer Look

By Nancy Castiglione, CRCM

Consumer complaints are on the rise! The CFPB's Consumer Response Annual Report for 2022 summarizes and analyzes the consumer complaints it received last year and can provide a glimpse into the Bureau’s policy making agenda.

Compliance Notes

Training Page
Complaints Training

By Nancy Castiglione, CRCM

With the rise in consumer complaints, it’s important to provide training on your complaint policy and procedures to reinforce that it's both an important part of the your compliance management program and the bank's overall customer service culture.

Compliance Online
Estimates of Voting Age Population for 2022

Nancy Castiglione, CRCM
Editor Emeritus:
Lucy H. Griffin, Esq.
Board of Advisors:
John S. Byrne, Esq.
Cliff E. Cook
David Dickinson
Julie A. Gliha, MBA
Carl G. Pry
Susan Rich
Meg Sczyrba
Andy Zavoina

Compliance Action

Bankers' Hotline

Compliance Action