We have a customer living in Japan requesting to receive payroll with a GIRO. We are not familiar with this payment option and wondered how it works. What are the risks associated with this kind of transfer?
We were recently told that the way we process Reg E claims (and have been since before I was here and never had an audit issue besides wording of a letter) is backwards.
Here are the few scenarios that will tell me which is right. It's September 2019:
1. If a customer comes in and says they haven’t balanced their statement for 5 years and just realized that $14.99 has been being debited from their account by Amazon since March 2016. Can you tell me what amounts or for what time periods they are owed and for which months/years?
2. If the same scenario happened but the first charge was on April 10th of
this year? Can you tell me what they are owed and for which months?
3. Last, if the customer comes in and says that he is balancing his
statements for the past two years and found several different charges that are fraud:
a. A cable bill that debited for two months after he revoked authorization in 2018.
b. Amazon Prime debited monthly for 12 months from June 2018 to May 2019 and he never agreed to it.
c. GEICO debited his account $113.00 when he hadn’t authorized it to debit his account for that payment in August 2019.
Are financial institutions required to give written notifications to customers when the bank gives credit for unauthorized ACHs?
How will the new FDCPA rules impact first-person collections?
If I get a promise to pay two days from now on Wednesday and they don’t show, can I call Thursday morning?
Are we required to provide a copy of the NACHA rules to our customers that originate ACH transactions?
Under the proposal can we use social media to contact a debtor?
Is it still required for a bank to mail ACH debit notifications?
For an ACH transaction we (RDFI) have received, we believe a third party made the payment to an account and we (as RDFI) would like to return it. May we return it using the return code R23? R23 description sounds as if the recipient account holder should return the transaction.
Is there an easy way to distinguish between direct deposits covered by the Garnishment Rule and direct deposits that aren’t covered?