Why can't we hold customers liable for carrying their PIN with their card?
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
Under Regulation E, if a customer orders merchandise, can the bank not allow the customer to file a Reg E dispute for merchandise not received until 30 days has lapsed from the expected delivery date of the merchandise?
We have a customer who is a young and receives a very small paycheck. It looks like some really big deductions are held by the employer. Is this normal?
Are we allowed to use ChexSystems when a POA is used?