A customer purchased KETO Bites and states the cost was $39.99. She immediately received an invoice along with charges to her account for the amounts of $59.99 and $239.99, not for the $39.99. Does provisional credit need to be given for those amounts and is the dispute considered fraud?
I am looking for guidance on what information to include on subsequent filings of a Marijuana Limited SAR. I followed the guidelines on Fin-2014-G001 for the initial SAR - and now have a 90 day coming due. I'm looking for any suggestions or documentation?
I am looking for regulations or guidance on signage/poster needing to be displayed in financial centers. We have an all-in-one compliance poster that includes Funds Availability, CRA Notice, Home Mortgage Disclosure Act Notice, Equal Housing Lender Notice, Equal Credit Opportunity Act Notice, and CIP Notice. I am looking for guidance on where this poster can and can not be posted in a financial center.
What call code would be used for the purchase of an RV park?
A customer filed a number of POS transactions originating from Cash App and during our investigation we found out that the charges were linked to a relative of the customer (whom she's previously had issues with). Our customer claims they never authorized this person to use/access the debit card. The documentation stated a physical item was sent to the address that matches that of our customer, but the name linked to the transactions does not match our customer's name. Can we deny this claim since information links back to her address but not her name?