Can we require that a cardholder contact the merchant before opening a claim?
A customer has claimed $700+ in ATM withdrawals are unauthorized following her loaning her vehicle, in which she left her purse and debit card, to a "down and out" acquaintance who she admitted may have previously had the opportunity to shoulder-surf her PIN. Seems cut and dry that customer has a bona fide dispute but bank has previously provided final credit of over $700 to same cardholder following unauthorized debits after she took in a homeless teen, put her purse with debit card on the kitchen counter, then left for a few hours to run errands, which suggests that customer is using the bank to reimburse her "philanthropy." Do we have a leg to stand on in saying customer is not taking reasonable care of her cards to the extent that her dispute can be denied?
Where can I find rules regarding safe deposit boxes and notices that must be sent before they are drilled for nonpayment of rent?
Do Patriot Act Notices and UBO notices have to be on the bank website? We do not open accounts online at this time.
Where can I find regulatory citation regarding the retention of copy of driver's license from CIP process on a loan application? Is it okay to retain in loan file or separate CIP file? Our concern is possible fair lending implications.