Most Popular Compliance Content
Stop Payment on Venmo Transfer
02/26/2023
A customer made a payment using Venmo over the weekend and it is pending against their account first thing Monday. The customer has discovered the transaction is a scam. Our customer has contacted Venmo who said there was nothing they could do. Can the bank put a stop payment on this payment?
IRA Beneficiary wants a Trust
02/19/2023
This pertains to Roth IRAs: assume the owner is deceased and the beneficiaries are child 1 and child 2. They are wanting to close the IRA and would like check made payable to a Trust in the IRA owners name, is this allowable?
Tracking follow-up efforts on missing documents
02/19/2023
Why keep track of follow-up efforts when requesting missing documents?
3 items for Reg E liability
02/19/2023
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
Setoff against Loan for Overdraft
02/12/2023
If a customer has a large deposited item returned on their checking account, can we legally advance on their HELOC if there is an available balance, rather than have an overdrawn account?