Does anyone have any suggestions for putting together a policy on how to handle customers using cell phones to take photos or record interactions within a branch?
Should the owner of a sole proprietor business account cash checks made payable to him personally using the business account?
Can an attorney who is appointed personal rep of a deceased individual, deposit checks payable to the deceased (not the estate) into their IOLTA account?
Per Reg CC, when multiple low-risk items are deposited within the same deposit, would the first $5,000 rule apply to each low-risk item, or would just the first $5,000 of the total deposit need to be made available?
Can a check that is payable to an individual be accepted for a loan payment?
We have a customer who deposits money into her dads account monthly. These deposits are from her account with another bank. She is adamant about making the check out our bank instead of her dad and we deposit the check with our bank as payee into her dads account. Where can I find documentation for her that this is not acceptable?
Can a check that has been charged back as "Refer to Maker" be redeposited?
What is the process for handling a cashier's check that came in through the Fed cash letter, that has a stop payment on it and also we have a signed declaration of loss. I know we can't return it as a stop payment. Is there a way to return it or would we deal directly with the BOFD?
A check clears on a business account. The signature is good, it is within check number range and there are no red flags. Three days later another check clears, but it is flagged as duplicate. The client claims the first check is fraudulent. What is our recourse and obligation to the business, and is this different than a consumer account?
Our customer deposited a check on 2/6/17. We received a NSF return on the 9th. On the 9th we re-presented the item but did not get the 2nd NSF return until 2/16/17. On 2/16, I submitted a Fed Adjustment (late return) but failed to include the image of the item so it was rejected by the Fed on 2/27. On 3/1/17 I resubmitted the return with the required documentation. On 3/24 I received a reversal stating "Please deal directly with the Drawee Bank. Our files are now closed. Thank you"
Is there a time limit for when the depository bank can make a late return claim for a 2nd representment? Since I made that error, are we now too late to make the claim? What is our recourse or do we have any?