Can we require a copy of a customer’s receipt to proceed with a debit card claim if the customer is disputing the amount of a charge?
In a business account with two signers and two debit cards, can either one of the signers sign a claim on the other signer's card?
Our examiners are focusing on consumer harm. What impact will this have on our debit card program?
If I have given the consumer direct or final credit for their claim and realized it was for the incorrect amount the next day, can I reverse and correct the posting after speaking to the consumer?
A customer comes in to file a non-fraud debit card dispute. If the merchant has promised to credit the customer for the charge, how long must we wait for them to do this before filing a chargeback? Do we need still to credit our customer within the 10 business days?
Reg E - If a customer reports a dispute on a debit card item that is still pending, does our 10-day provisional credit begin when they report the pending item or when the item actually hard posts to the account? If it starts while the transaction is pending, what if the item posts after the 10 days?
A mother is guardian/conservator for her minor son. She would like a debit card for his account. I say no, as we would not know who is actually using the card, the mother or the son.
Where can I find the regulations regarding business debit cards and disputes? I know consumers fall under Reg E, but are there different regs for businesses?
What is the rule for visa check card disputes under $25? We have a customer that had fraud on their card. Fraudwatch contacted him but there is one transaction pending for $7.58 that he did not do.
If our normal EFT disclosure was given to a business customer when they requested a Business MC debit card, does that make us liable for the transactions under the Reg E guidelines or do they still fall under the business guidelines?