Where can I find the regulations regarding business debit cards and disputes? I know consumers fall under Reg E, but are there different regs for businesses?
What is the rule for visa check card disputes under $25? We have a customer that had fraud on their card. Fraudwatch contacted him but there is one transaction pending for $7.58 that he did not do.
If our normal EFT disclosure was given to a business customer when they requested a Business MC debit card, does that make us liable for the transactions under the Reg E guidelines or do they still fall under the business guidelines?
Friendly fraud--We have a daughter that hands her mom the phone and allows her to use an app to send money via jpay--the app already had the daughter's info and it was sent, then the mom sent it with her own info--daughter is saying she didn't authorize this particular transaction. Is the bank liable?
Our bank accepts deposits in our ATMs for non-customers. Our tellers review each deposited check making sure the endorsement matches the payee before running the check through for clearing not knowing whose account is being credited. The non-customers bank receives the deposit electronically without ever seeing the check. What is our liability if John Doe deposits a check through our ATM with his ATM card, but the check is payable to and endorsed as Jane Smith or a business for that matter.
What actions should one take if a customer's account had Fraudulent ACH deposits, funds were taken out using the debit card. The customer then filed REG E disputes on these transactions (which equaled the fraudulent ACH credits). If these debits equal the credits, does the customer have a valid Reg E claim? How would we go about closing the case without taking a loss? Have you seen this type of fraud before? The customer suffered no loss.
Are business VISA debit card disputes covered under Reg E? Are financial institutions obligated to accept claims?
We have a customer that wanted to dispute a debit card Visa transaction while it was in presentments. We held the dispute until it posted. I know with Reg E the dispute starts when posted. Does the same apply with the Visa Rules?
We issue MasterCard debit cards. If a customer disputes a transaction where a PIN was used per Reg E and MasterCard, can we assess the $50.00 dollar liability? Card wasn't lost or stolen.
Can an NSF fee be charged on a re-occurring POS transaction if the customer has opted in?