A customer comes in to file a non-fraud debit card dispute. If the merchant has promised to credit the customer for the charge, how long must we wait for them to do this before filing a chargeback? Do we need still to credit our customer within the 10 business days?
Reg E - If a customer reports a dispute on a debit card item that is still pending, does our 10-day provisional credit begin when they report the pending item or when the item actually hard posts to the account? If it starts while the transaction is pending, what if the item posts after the 10 days?
A mother is guardian/conservator for her minor son. She would like a debit card for his account. I say no, as we would not know who is actually using the card, the mother or the son.
Where can I find the regulations regarding business debit cards and disputes? I know consumers fall under Reg E, but are there different regs for businesses?
What is the rule for visa check card disputes under $25? We have a customer that had fraud on their card. Fraudwatch contacted him but there is one transaction pending for $7.58 that he did not do.
If our normal EFT disclosure was given to a business customer when they requested a Business MC debit card, does that make us liable for the transactions under the Reg E guidelines or do they still fall under the business guidelines?
Friendly fraud--We have a daughter that hands her mom the phone and allows her to use an app to send money via jpay--the app already had the daughter's info and it was sent, then the mom sent it with her own info--daughter is saying she didn't authorize this particular transaction. Is the bank liable?
Our bank accepts deposits in our ATMs for non-customers. Our tellers review each deposited check making sure the endorsement matches the payee before running the check through for clearing not knowing whose account is being credited. The non-customers bank receives the deposit electronically without ever seeing the check. What is our liability if John Doe deposits a check through our ATM with his ATM card, but the check is payable to and endorsed as Jane Smith or a business for that matter.
What actions should one take if a customer's account had Fraudulent ACH deposits, funds were taken out using the debit card. The customer then filed REG E disputes on these transactions (which equaled the fraudulent ACH credits). If these debits equal the credits, does the customer have a valid Reg E claim? How would we go about closing the case without taking a loss? Have you seen this type of fraud before? The customer suffered no loss.
Are business VISA debit card disputes covered under Reg E? Are financial institutions obligated to accept claims?