What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?
We have a customer that we suspect may have several fraudulent checks written against her account. How long does she have if they are fraudulent,
to sign the forms that they are fraud?
If we offer a discount coupon from a local business to a consumer opening a checking account, is that considered a bonus under Truth in Savings?
Is there a timing requirement to return a Cashiers Check that is counterfeit?
How will the new FDCPA rules impact first-person collections?
We ran a contest and no prize was over $300. We didn’t need to collect non-public private information from the winners since the prizes were small, did we?
We occasionally have customers who request to remove a joint owner from an account. We don't do this unless the other customer being removed is
deceased. We have learned that some banks will allow this. What is your take on this topic?
When are the inflation-adjustment changes to Regulation CC effective?
Why can't we hold a customer or member liable for having the PIN with the card?
If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?