Vendor Guru Q&A - Compliance

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Latest Compliance - E-Sign Topics

Easier Way to Sign Up for E-Statements: In-person

04/21/2019

We would like to create an easier way for our consumers to sign up for E-Statements. What are the requirements, compliance wise for this? Currently, our customers need to log into their online banking, view a PDF disclosure that generates a "code", and customer then has to type in code and agree to terms and conditions. Compliance wise- can consumers just sign the disclosure/consent in person at lobby?

How do you track changes to web pages?

02/11/2018

We currently keep electronic copies and paper copies of every change made on our website. How critical is it to keep these?

Can we offer NOW accounts to businesses?

05/07/2017

Since Reg Q was eliminated, Marketing wants to start offering NOW accounts to business customers. Can we do that?

Communicating Change to Business Mobile Customers

12/12/2015

We need to communicate a change to our Business Mobile Banking customers. Is it permissible to send these customers (approx. 450 relationships) a text message to their cell phones with a link to the product change description without getting their express consent?

Requirements for Mailing eStatements

05/26/2014

If a business or personal account holder does not look at their checking account e-statement, what are the bank's requirements in mailing the statement?

Reg B: Allowed to Email Copy of Appraisal?

05/12/2014

Reg B - appraisals - can we email a copy of the appraisal to the Borrowers as long as it is secured and we get a read receipt for the email? How long after this do we need to wait to close the loan?

Order Appraisal on Same Day if Have Receipt?

04/22/2013

If I email the disclosures to the client and they acknowledge receipt, can I order the appraisal on the same day?

Turning Paper Statement Option Off?

04/08/2013

Currently, when a customer signs up for estatements we still send a paper statement. The paper statement turns off when they open their first estatement. Are we required to do this or can we turn the paper statement option off completely when they sign up for estatements?

Difference between Facsimile Signature/ Digitized Signature

04/01/2013

What is the difference between Facsimile Signature vs. Digitized Signature

Opt In/Opt Out Requirements for eStatements

03/25/2013

We are getting really to roll out eStatements. Where do I find information on who is required to sign an Opt In/Opt out agreement (Business or Personal Accounts)? When must the statement be available to view online? etc etc.

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COMPLIANCE Q & A: E-sign and e-statements for consumers and businesses

Question: We are looking at the regulation around E-Sign and how it pertains to consumers and businesses that wish to enroll and accept e-statements.

E-Sign Disclosures

Question: Do E-Sign disclosure requirements apply to faxes? Should E-Sign disclosures be provided on a customer level or an account level?

Info on Deceased Customer's Safe Deposit Box

10/20/2019

We received a call from a customer's child asking for information about a safe deposit box in name of our customer who is now deceased. This person was listed on signature card but never signed it. Should we give him any information regarding the closing of the box?

Latest Compliance - E-Sign Topics

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