04/21/2019
We would like to create an easier way for our consumers to sign up for E-Statements. What are the requirements, compliance wise for this? Currently, our customers need to log into their online banking, view a PDF disclosure that generates a "code", and customer then has to type in code and agree to terms and conditions. Compliance wise- can consumers just sign the disclosure/consent in person at lobby?
02/11/2018
We currently keep electronic copies and paper copies of every change made on our website. How critical is it to keep these?
05/07/2017
Since Reg Q was eliminated, Marketing wants to start offering NOW accounts to business customers. Can we do that?
12/12/2015
We need to communicate a change to our Business Mobile Banking customers. Is it permissible to send these customers (approx. 450 relationships) a text message to their cell phones with a link to the product change description without getting their express consent?
05/26/2014
If a business or personal account holder does not look at their checking account e-statement, what are the bank's requirements in mailing the statement?
05/12/2014
Reg B - appraisals - can we email a copy of the appraisal to the Borrowers as long as it is secured and we get a read receipt for the email? How long after this do we need to wait to close the loan?
04/22/2013
If I email the disclosures to the client and they acknowledge receipt, can I order the appraisal on the same day?
04/08/2013
Currently, when a customer signs up for estatements we still send a paper statement. The paper statement turns off when they open their first estatement. Are we required to do this or can we turn the paper statement option off completely when they sign up for estatements?
04/01/2013
What is the difference between Facsimile Signature vs. Digitized Signature
03/25/2013
We are getting really to roll out eStatements. Where do I find information on who is required to sign an Opt In/Opt out agreement (Business or Personal Accounts)? When must the statement be available to view online? etc etc.
