02/28/2021
Does CAN-SPAM apply to those emails sent by platform employees to let their preferred customers know of new rates, etc.?
02/21/2021
Is CAN-SPAM limited to emails to consumers?
12/01/2019
We have learned that if a customer has an address outside of the U.S. they cannot use the bill pay feature of our internet banking program. Once their address is changed to a U.S. address they do have access to bill pay. Is this a requirement due to a U.S. banking regulation regarding persons with international addresses and online payments? Or is this simply a voluntary security feature of our online banking vendor?
11/17/2019
If our Bank is adopting an account closing survey and they want to send it to closed account customers by text and email, does this fall under the
CAN-SPAM rules? They are only requesting feedback, there is no promotional material.
09/01/2019
Are other banks performing callbacks for customers completing online auto-enrollments? If not, what are the controls for preventing fraud?
07/07/2019
Is there a rule or regulation that requires banks to make their online banking customers change their online banking password periodically?
04/21/2019
We would like to create an easier way for our consumers to sign up for E-Statements. What are the requirements, compliance wise for this? Currently, our customers need to log into their online banking, view a PDF disclosure that generates a "code", and customer then has to type in code and agree to terms and conditions. Compliance wise- can consumers just sign the disclosure/consent in person at lobby?
04/16/2017
Are Online Bill Payment checks subject to Reg CC?
04/03/2016
Our customer has appointed her daughter as her attorney-in-fact. Can the daughter set up Internet banking on her mom's account? The daughter/AIF is not listed as a joint owner of the account, and was appointed AIF after the account was open.
03/27/2016
Can a representative payee on an account have online banking? If the account they are put on such as basic checking offers this service, can they be denied online banking or is this discriminatory?
