We have a consumer customer that received a fraud alert on his debit card for "Google Roblox" and he confirmed not his. It was hot carded and a new card was given to him. A week later another fraud alert was placed for "Google Supercell". He said ok to that transaction so card was released from warm status. A month later another fraud alert was placed for "Google Roblox" and he said fraud. After, a month he is claiming fraud on over 75 transaction on both Google Roblox and Supercell.
Does he have charge back rights for both or just Roblox?
As part of the Reg E Error resolution process, (for an unauthorized debit card transaction), are we required to send a letter to the customer once the case has been investigated to let them know whether provisional credit will be rescinded or not? Currently we are only sending a letter when provisional credit is being revoked, not when the customer is being allowed
to keep it.
We allow customers 30 days to examine their statement for errors from when the statement is first made availableto them and 60 days to report any unauthorized signatures, alterations or forgeries. Is the 60 day period mandatory or can we reduce the error notification period to 30 days?