Most Popular Compliance Content
Business accounts and Reg E
05/14/2023
Is there any sort of notification requirement for business accounts? (my guess is no)
Disclosing Representment Fees
05/14/2023
My bank made changes to language in the fee schedule and depository disclosures, pertaining to return items and non sufficient funds representments and statement language. Is there any reason the bank needs to notify the customer of these changes?
Consumer gave card info, fraud claim
05/07/2023
We had a recent scenario where scammers were using our FI phone number and claiming to be a bank rep contacting our customers. The consumer then supplied all of their debit card information as a way to "validate" their identity to the scammer and the scammer then used their card information along with the CVV and pin number the consumer supplied them to make multiple transactions. Under Reg E is the bank/CU liable?
CTR for Bank Error
05/07/2023
If a customer doesn't truly deposit or receive over $10,000 in cash, but a bank transaction error causes it to appear that they did, should a CTR be filed or should the transaction just be documented appropriately? Example: A customer withdraws $8,000 in cash. The teller inadvertently runs the transaction twice resulting in software showing a $16,000 total withdrawn.
Illegal Junk Fees in Overdraft fee income
05/07/2023
Has your FI removed fees for authorized positive/settle negative transactions?