When a former customer who left owing us money shows up at the teller window to cash a check written to him by one of our account holders, can we seize the proceeds of the check to go toward what we’re owed?
If a customer requests a stop payment on an ACH debit (on the day of presentment), are we required to honor their request? Or since they've indicated they've revoked authorization, should we ask them to complete the WSUD instead?
What can we do if one of our cashier’s checks is converted and paid as an ACH check conversion?
Are we required to get an updated photo ID on an existing customer when we open a new account relationship with them (i.e. a loan, DDA, savings, etc)?
We are working with a consumer mortgage customer and their escrow account for their insurance and taxes. They have a hardship case due to advanced age and declining health issues, and we are looking at ways to keep their payments as low as possible. I know that it is required by regulation to keep payment reserves in the escrow account, but if we reduce or waive those requirements could we still be cited for not following the letter of the regulation?