Most Popular Compliance Content
It’s the bank’s debit card to cancel
12/12/2021
Example: Customer states they did not participate in a transaction. We let them know we will need to block the card. They insist "I need my card this weekend and cannot make it to the bank to get a new one". What should we do?
Recurring charge canceled, is this a Reg E claim?
12/05/2021
Customer cancelled membership (gym) over the phone and the merchant has been charging the account. The customer has no cancelation evidence and never used the service. Do we treat the claim as merchant dispute or unauthorized?
Weblinking Requirements
12/05/2021
Do weblinking rules apply if a business has a link to us, and are we required to monitor this?
Rate Spread Calculator Use
11/28/2021
Why use the Rate Spread Calculator?
Is a voicemail a Reg E Claim?
11/28/2021
If a consumer leaves a voicemail stating name and account number and that there are a couple Amazon charges on their account that are not theirs, is that a valid notification of claim? Sometimes we cannot get back in touch with a member and if they didn't state specifically a date and amount does this still start the investigation timeclock?