We have a customer that we suspect may have several fraudulent checks written against her account. How long does she have if they are fraudulent,
to sign the forms that they are fraud?
We have a member who is filing debit card fraud and claims that his card was not received in the mail. The card was activated and the caller used the
correct last four of his social security number to activate it. Is this enough to deny the disputes?
We suspect a customer is being used as a mule and recently received a large ACH credit. The next day, he wanted to send an international wire with the
proceeds from the credit. His explanation of where the funds came from and what they are being used for has changed several times; therefore, we froze
the account and have the funds from the ACH credit on hold. Since we suspect he received the funds fraudulently, are we under any obligation to
release these to our customer?
Is there a timing requirement to return a Cashiers Check that is counterfeit?
We have a business customer that mailed a check to a business for payment, and that payee is claiming they never got the payment. We can see the check cleared our customer's account in February 2018. We feel it could have been intercepted by a third party and negotiated. The BOFD did confirm that the check was negotiated at their institution, but obviously can not confirm who the third party is, or if it is in fact a third party. Do we have any recourse on this? We were thinking a warranty claim but do not have much experience with this or where to find those forms.
We have a consumer customer that received a fraud alert on his debit card for "Google Roblox" and he confirmed not his. It was hot carded and a new card was given to him. A week later another fraud alert was placed for "Google Supercell". He said ok to that transaction so card was released from warm status. A month later another fraud alert was placed for "Google Roblox" and he said fraud. After, a month he is claiming fraud on over 75 transaction on both Google Roblox and Supercell.
Does he have charge back rights for both or just Roblox?
The bank received a phone call from a non-customer who stated that their business email had been compromised as a staff member of theirs received what appeared to be a wire request from the CEO, however, it was discovered that the CEO did not send the request. The request listed our customer and account number as the beneficiary of the wire. Would this be considered an attempt by an unknown subject or because we did not specifically get the wire or the wire request, just a call from a non-customer and an email forwarded from them, would this not be considered reportable?
Can I restrict an account up to 60 days for investigation purposes when depository account experiences return items that return as fraudulent or
unauthorized? Also can the 60-day restriction be extended after each returning deposit? When do I start counting the 60 days? When the last return
item is received?
EX: receive 1st return item on 10/1- 60 days is 11/29, receive 2nd return item on 10/3 can I extend the restriction until 12/1, so on and so on?
Is the bank liable for cashing an on-us check that was forged by the daughter of our customer? There was no stop-payment placed on the check.
We are reviewing our ability to deny debit card claims, whether it be a dispute or fraud case. If we have sufficient information to initiate and investigation, but don't have sufficient information to determine it an error occurred or didn't occur, are we able to decline the claim based on the fact that in the course of our investigation, the information we have does not support the customer's claim?
For example, we have a customer claiming fraud, who states they have the card in possession but did not make the purchase. If during the course of our investigation we can see that the item in question was in fact delivered to the customer's home address, can we deny it for stating that it appears the customers benefited from that transaction since the item purchased was delivered to the address on file?