Under the GLB Privacy Act this question was posted May a teller continue to record our customers' account number on the reverse side of a check when cashing a third party check for example Our customer Bob has a check made payable to him drawn on Joe Schmoes' account at another bank. When Bob cashes that check our teller records Bobs' account number under his endorsement. .Is this operation covered by Section 216.15(a)(2)(ii)?
We have a message posted on our Web site that tells customers not to submit emails that contain sensitive or confidential information and that tells them not to use email for specific transaction-related requests. Our system gives us the capability of doing auto-responders to any email submitted. We have drafted an auto-responder that thanks the sender for their message, acknowledges that it was received, but basically reiterates our policy about how they shouldn't be sending confidential or sensitive information or anything about a specific transaction or account. It has been suggested that we might want to add something to it to say something like "We will not act upon email requests for funds transfers, stop payments, account closings, or fraud notifications. These must be done either in person, or by calling such and such number." I'd like to know whether you think this is a good approach or whether there's a better way to handle this. We almost considered not even posting an email address on our site at all to just stop the email.
We receive mail in deposits for some of our customers from Investment companies,banks, Oil companies andretirement checks from various companies. The envelopes are usually addressed to the bank with the customers name and account number in the mailing address. Is the bank obligated to contact the customer or the company and ask that the customer's name and or the account number be deleted from the mailing address?
What types of new scams are you seeing these days? Any we should be on the lookout for?