I am reviewing a debit card dispute and it is one that we denied because after investigating, we found out the customer had signed up for this service, but I am still a little concerned with the way the provisional credit was handled. The bank received the dispute (in writing) on 11/9/18. The final letter was mailed on 11/21/18; however, no provisional credit was ever given. I was under the impression that if we received the dispute in writing, we need to give provisional credit within 10 days. Are we in compliance?
During account setup, we would like for the CSR to setup the mobile app information on the core system. The customer will be able to use the app without having to go into mobile banking and completing a few steps. Should the customer sign any type of disclosure allowing us to do this? Is there anywhere I can find this information in a regulation?
Are manual processes the best practice for financial institutions?
What future consumer trends are impacting Financial Institutions?
What is the major factor impacting banks' KPIs?