We received a reclamation for Social Security (SS) from a person who passed away 12/8/16. His SS went in on 1/3/17. His son came in and closed account on 1/4/17 and that's when we learned of his father's death. We received a reclamation in March of 2017 and we informed SS at that time of when we learned of the death, that the account was closed and we provided the name and address of the son who received all the funds. On 3/3/20 SS took the amount from us. Was it our responsibility to get the money back in 2017? Is it our responsibility to get the money back now? Where can I go to learn more about reclamations?
What are the problems with using spreadsheets for Regulation E dispute management?
What do financial institutions unknowingly miss in keeping their credibility?
How does prefilling consumer dispute letters help banks comply with Reg E rules?
When does your bank, as an employer, trigger FCRA obligations?