Most Popular Compliance Content
Dispense Errors and Reg E
07/17/2022
If a customer completes a transaction at our ATM and money is not dispensed, is this considered a Reg E issue? Similiarly, if a customer completes the transaction and our ATM dispensed the funds but the customer forgot to take the cash, is this a Reg E issue?
Moving Safe Deposit Boxes
07/17/2022
How did you safely move the nests of safe deposit boxes out of the vault? I can not find a way to do so without cutting into the boxes and strapping them up to a rigger. We need to move our safe deposit boxes. Are there any best practices or requirements to follow?
You can’t change Reg E because you want to
07/17/2022
How can we shorten the time limits in regard to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.
Getting bank counsel involved in policy writing
07/17/2022
Why should we ask bank counsel to review our policies and procedures on handling garnishments? Doesn’t that just add costs to the effort?
Effective date for the FDIC’s new rule
07/17/2022
When are the FDIC’s amendments effective?