What is required for my bank to qualify as an organization that can opt into the Community Bank Leverage Ratio (CBLR) Framework?
I am reviewing a debit card dispute and it is one that we denied because after investigating, we found out the customer had signed up for this service, but I am still a little concerned with the way the provisional credit was handled. The bank received the dispute (in writing) on 11/9/18. The final letter was mailed on 11/21/18; however, no provisional credit was ever given. I was under the impression that if we received the dispute in writing, we need to give provisional credit within 10 days. Are we in compliance?
Is the Regulation E Claim requirement simple to process?
What is the most common problem with using paper forms to process a Reg E Claim?
What causes banks to deny Reg E error claims? And is it correct practice?