03/31/2019
What might happen if we don't have a system to track complaint resolutions?
02/11/2018
We have a cyber rider as part of our bank’s insurance policy. Won’t that cover any losses we have due to wire transfer fraud?
02/04/2018
Do we need to confirm that our commercial wire transfer clients have controls in place to prevent wire transfer fraud?
01/28/2018
Can information-sharing help prevent wire-transfer losses?
07/09/2017
What might happen if we don't have a system to track complaint resolutions?
10/04/2004
What are the privacy issues related to having a contract person providing loan analysis as opposed to a full-time employee? This person would be required to see financial statements, credit reports, and other personal information about existing customers.
01/20/2003
We have a policy and procedures on Safeguarding Customer Information. My problem is, FDIC EDP examiner wants more meat on it, such as; address logical and physical access controls to CIF. No incident response policies? I can't find the information in the Federal Register. Vendor oversight requirements have not been formalized, Can you direct me to any site that will have examples or answers to these questions?
02/11/2002
I'm a new compliance officer and I need to know what regulations require employee training. I'm in the process of putting together a compliance training calendar for my bank.
01/15/2001
The federal banking regulators have agreed to on final Interagency Guidelines Establishing Standards for Safeguarding Customer Information ("Guidelines"). You previously wrote two articles for us on the proposed guidelines. (See <a href="gurus_technology1211.html">Part 1</a> and <a href="gurus_technology1218.html">Part 2</a>.) Were there any surprises for you in the final version of Interagency Guidelines Establishing Standards for Safeguarding Customer Information? And could you give us a quick heads-up on what the final guidelines provide?
