Are we required to provide a copy of the NACHA rules to our customers that originate ACH transactions?
Is there a rule or regulation that requires banks to make their online banking customers change their online banking password periodically?
When the owner of an HSA passes away and there is a signer left, does the HSA need to be frozen or closed, or does the signer get to continue using it?
We have a business customer that mailed a check to a business for payment, and that payee is claiming they never got the payment. We can see the check cleared our customer's account in February 2018. We feel it could have been intercepted by a third party and negotiated. The BOFD did confirm that the check was negotiated at their institution, but obviously can not confirm who the third party is, or if it is in fact a third party. Do we have any recourse on this? We were thinking a warranty claim but do not have much experience with this or where to find those forms.
Under the proposal can we use social media to contact a debtor?