Skip to content
 

Latest Compliance - Internal Controls Topics

Is not receiving the merchandise a valid Reg E claim?

09/18/2022

If a customer sends a Zelle or other platform for a P2P to purchase a cat for example and they never receive the cat. We generally deny the dispute because they authorized the payment but from what I am hearing since they did not benefit from it we should accept the claim and take the loss?

Zelle claims – not happy with the merchandise

09/11/2022

We have had quite a few clients that willingly send funds through Zelle to purchase merchandise and never receive it. To us this is not a REG E claim since they authorized the transfer. Is this correct?

Fraudster differences between valid and denied claims

08/28/2022

So, if my customer initiated the Zelle transfers to bad guy- is the customer liable? Bad guy calls our customer, states to be from the bank, has the customer login to their online banking and the customer is the one who is sending funds...who is pushing the submit button...is this the customer loss?

Handling Reg E claims on older transactions

07/31/2022

If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?

Conditions for customers making EFT claims

07/24/2022

When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?

Pages

Premium Content View All

Vendor Liability: CFPB Guidance Outlines Duties

For some time, the bank regulatory agencies have warned institutions that they need to closely manage the work of their outside vendors.

What is the State of Your BSA/AML Compliance? Are You Sure...Are Things Changing?

by Mollie Sudhoff, CRCM, CRP

Pages

Most Popular Compliance Content

Reg Z required statements

09/25/2022

Is there no requirement to send periodic statements for unsecured loans? Does Reg Z require statements only for mortgages and credit cards?

Notice when Cutting Off mRDC

09/25/2022

Is it a requirement to send a notice to a mobile remote deposit capture (mRDC) customer who apprars to be abusing the program? We suspect a customer of "kiting" between financial institutions. Were we to shut off access to mRDC, do we need to notify them in writing, or with any specific content in the notice?

Garnishment of CD Pledged to Loan

09/25/2022

We have a certificate of deposit pledged to a loan. The CD amount exceeds the loan balance by a couple thousand dollars but the original hold was even greater as the loan originated at 60% of its original amount. We recieved a garnishment which will include this CD. Are we obligated to decrease the hold amount to the balance of the loan on the date of receipt of the garnishment and send the excess funds to the court or does the full amount of our original hold superceed this, meaning we would report there are no funds available? I am in Oklahoma if it is a state law issue.

Pages

Penalties View All

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics

Compliance Topics