Customer cancelled membership (gym) over the phone and the merchant has been charging the account. The customer has no cancelation evidence and never used the service. Do we treat the claim as merchant dispute or unauthorized?
Do weblinking rules apply if a business has a link to us, and are we required to monitor this?
What is demonstrable consent and can we do that with new account disclosures we email the new customer?
Why use the Rate Spread Calculator?
If a consumer leaves a voicemail stating name and account number and that there are a couple Amazon charges on their account that are not theirs, is that a valid notification of claim? Sometimes we cannot get back in touch with a member and if they didn't state specifically a date and amount does this still start the investigation timeclock?