We have learned that if a customer has an address outside of the U.S. they cannot use the bill pay feature of our internet banking program. Once their address is changed to a U.S. address they do have access to bill pay. Is this a requirement due to a U.S. banking regulation regarding persons with international addresses and online payments? Or is this simply a voluntary security feature of our online banking vendor?
During account setup, we would like for the CSR to setup the mobile app information on the core system. The customer will be able to use the app
without having to go into mobile banking and completing a few steps. Should the customer sign any type of disclosure allowing us to do this? Is there
anywhere I can find this information in a regulation?
Is there a rule or regulation that requires banks to make their online banking customers change their online banking password periodically?
On our banking website do we need both the equal housing lender logo AND disclosure? I read that we do but can find one banking website that actually does.
Regulation E extends investigation time frames to 90 days for POS transactions. Where do eCommerce transactions fit? Are they under the 45 or 90 timelines for investigation?
Our advertising department wants to promote a checking account as better than free checking. The checking account would have a monthly service charge, with a list of benefits such as merchant discounts roadside assistance, travel discounts, free Internet banking and bill pay, etc. What Reg DD Section 1030.8 or UDAAP pitfalls might we encounter?
Our customer gave their 9-year-old child permission to buy a book on the Internet through Apple ITunes in the amount of $9.99. While in the website the child was looking at a lot of other things. Next day 12 charges came through their account totaling $373.44. They want to dispute as they only authorized $9.99. When they talked to the child he said he looked at lots of stuff but had no idea he was purchasing what he looked at. The parents called the number on statement and it directed them to a website which they emailed. We told them to let us know when they hear back which could be 48 hours. Can they dispute the difference?
We have an affiliate under our Bancorp that does 1031 Exchange Services. I want to do a risk assessment on this service but I am not sure what the risks are?
I work for an Internet bank I am concerned about what to do with the small balance when a customer says just close my account. I do not want to bother with the .85 cents.
What are the potential penalties or consequences for noncompliance with Reg. GG - Unlawful Internet Gambling Enforcement Act?