Most Popular Compliance Content
Investigating a non-Reg E claim
10/08/2023
If a customer places an order online, but never receives their merchandise, do we have to investigate?
Debit Card Dispute Documentation
10/08/2023
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
Is a lawyer a beneficial owner?
10/08/2023
Does a lawyer exercise substantial control and therefor a beneficial owner?
Fraud using Visa Secure 3-D
10/01/2023
Our processor says we don’t have chargeback rights since a purchase was made using Visa Secure 3-D. Can we deny the claim since the cardholder’s password was used?
Best Practices - Internet Gambling Procedures
09/24/2023
How do other institutions monitor for Reg GG and internet gambling as it seems to be increasing and is advertised greatly on TV now?