If a customer changes their name due to a marriage or divorce and we collect the appropriate documentation, why is it best practice to receive a new signature card?
If our Bank is adopting an account closing survey and they want to send it to closed account customers by text and email, does this fall under the CAN-SPAM rules? They are only requesting feedback, there is no promotional material.
When did all this interest reporting begin on NRA?
What is required for my bank to qualify as an organization that can opt into the Community Bank Leverage Ratio (CBLR) Framework?
Is the Regulation E Claim requirement simple to process?