HI, what if an elderly person got scammed on a parking lot by someone saying that they can fix a tire issue on their car right there, they asked for the card and provided a swiping device to charge $45.00. Then pretended to go to Fred Meyer to buy something they need to fix the car and ended up charging $2k in Fred Meyer transactions and did an ATM wd for $500, totaling $2600 claim to us? the fraudster was the one who created the tire issue while customer was shopping as it turned out later.
Is a bank required to investigate a claim if the customer does not report a unauthorized transaction until after the 60 days after the first statement a disputed transaction appeared on?
Can stimulus payments be held for Citations and/or Levys?
I have a reportable CTR to file. It was created during banking hours. I found out that our client did a POS and got cash back. The POS transaction happened after banking hours. Do we need to add the cash back amount to the reportable CTR?
What is the bank's responsibility when it comes to online banking fraud? We have a customer, his niece got ahold of his account number, signed him up for online banking, sent out P2P payments to herself and others, and now he's negative in his account. He did file a police report against her. Does this fall on the customer or the bank?