If our Bank is adopting an account closing survey and they want to send it to closed account customers by text and email, does this fall under the CAN-SPAM rules? They are only requesting feedback, there is no promotional material.
When did all this interest reporting begin on NRA?
What is required for my bank to qualify as an organization that can opt into the Community Bank Leverage Ratio (CBLR) Framework?
If my bank qualifies for, and opts into, the Community Bank Leverage Ratio (CBLR) Framework for our March 31, 2020, Call Report, can we opt OUT of the Framework at a later date?
I am reviewing a debit card dispute and it is one that we denied because after investigating, we found out the customer had signed up for this service, but I am still a little concerned with the way the provisional credit was handled. The bank received the dispute (in writing) on 11/9/18. The final letter was mailed on 11/21/18; however, no provisional credit was ever given. I was under the impression that if we received the dispute in writing, we need to give provisional credit within 10 days. Are we in compliance?