Should we obtain new W-8BEN on every nonresident alien customer?
During account setup, we would like for the CSR to setup the mobile app information on the core system. The customer will be able to use the app without having to go into mobile banking and completing a few steps. Should the customer sign any type of disclosure allowing us to do this? Is there anywhere I can find this information in a regulation?
Are manual processes the best practice for financial institutions?
What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?
When mailing statements, notices, etc. for a custodial account, would the mailing address be the address of the minor or the custodian? Can a mail "in care of" be set up so that the mail goes to the custodian or does it have to be mailed to the minor?