Most Popular Compliance Content
Record Retention for Debit Card Dispute Docs
08/01/2021
How long do we need to keep debit card dispute docs? (What is the time of retention?)
Advertising-more than ECOA, TILA, TISA and Fair Housing
08/01/2021
Is following the standard Regs, B, Z, DD and fair housing going to ensure advertising compliance?
Compliance Info on Paper Checks
07/25/2021
I was wondering if you could point me in the right direction as to where to find more information on compliance for paper checks? Whenever I place a stop payment on a paper check, there's a disclosure that says "this request will expire in 6 months in order to comply with regulatory requirements." For the customers who ask for a more in-depth answer, what can I tell them?
ACH Return for Unauthorized Debit
07/25/2021
Can a customer initiate an ACH Return for unauthorized debit from a closed bank account?
Reg E Telephone Transfers/Transactions
07/25/2021
I have a question about telephone transfers. The telephone transfers we perform are for the customer who calls the bank and requests the teller to withdraw from one account and transfer funds to another account. We currently have a custom form that a customer signs to perform ongoing telephone transfers and we keep this on file authorizing the bank to perform these transactions. We would like to discontinue using this form. Is this old form necessary and is it even a compliance requirement under Electronic Fund Transfer Act? We currently document on the transaction ticket "Telephone Transfer per Customer request". Any advice or information would be greatly appreciated.