05/19/2019
Does anyone have any suggestions for putting together a policy on how to handle customers using cell phones to take photos or record interactions within a branch?
12/09/2018
Can a check that is payable to an individual be accepted for a loan payment?
04/08/2018
This pertains to a loan modification on s consumer lot purchase loan. No new money is lent. We are modifying the maturity date and terms.
(1) Can the interest rate be modified?
(2) Does TRID apply?
03/25/2018
What are the downsides of tracking policy exceptions in a spreadsheet?
09/03/2017
We are going to open a loan production office and need guidance on what types of signs need to be in the lobby. I'm thinking only the Equal Housing Lender Poster, but not sure. We are not taking deposits, and we are not a HMDA reporter.
10/16/2016
What are the biggest issues with manual loan ticklers?
05/29/2016
On a secondary market loan where our loan servicer charges a tax service fee, should that be included in the origination charges section or services you cannot shop for?
01/17/2016
When we close an account due to overdraft, we mail notices to the customer of the amount owed and that the account should be brought to a positive balance to avoid any collection proceedings. Do we need to mail a notification to the account holder when we have sent the account to a collection agency?
01/04/2016
What is the biggest challenge pertaining to audits and exams?
12/13/2015
Do most community banks track exceptions with spreadsheets?
