Vendor Guru Q&A - Compliance

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Latest Compliance - Loans Topics

Policy on Customers Taking Pics of Records

05/19/2019

Does anyone have any suggestions for putting together a policy on how to handle customers using cell phones to take photos or record interactions within a branch?

Check to Individual: Accept for Loan Payment?

12/09/2018

Can a check that is payable to an individual be accepted for a loan payment?

Modification on S Consumer Lot Purchase Loan

04/08/2018

This pertains to a loan modification on s consumer lot purchase loan. No new money is lent. We are modifying the maturity date and terms. (1) Can the interest rate be modified? (2) Does TRID apply?

Downsides of policy tracking spreadsheets

03/25/2018

What are the downsides of tracking policy exceptions in a spreadsheet?

Signs in Lobby for Loan Production Office

09/03/2017

We are going to open a loan production office and need guidance on what types of signs need to be in the lobby. I'm thinking only the Equal Housing Lender Poster, but not sure. We are not taking deposits, and we are not a HMDA reporter.

Challenges with Manual Ticklers

10/16/2016

What are the biggest issues with manual loan ticklers?

TRID and the tax service fee

05/29/2016

On a secondary market loan where our loan servicer charges a tax service fee, should that be included in the origination charges section or services you cannot shop for?

Notification when Sending an Account to a Collection Agency

01/17/2016

When we close an account due to overdraft, we mail notices to the customer of the amount owed and that the account should be brought to a positive balance to avoid any collection proceedings. Do we need to mail a notification to the account holder when we have sent the account to a collection agency?

Audit and Exam Prep Challenges

01/04/2016

What is the biggest challenge pertaining to audits and exams?

Exception Tracking and Spreadsheets

12/13/2015

Do most community banks track exceptions with spreadsheets?

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We Can't See the Forest

A recent investigative report from a newspaper in Sarasota, Florida highlighted the many reasons why banks fail, and they cite unethical lending practices, employee greed and dishonesty as a few of the culprits.

Finding Any Unfair Lending

When preparing to do a fair lending review, the first question is where to begin. There is a great deal of exposure in fair lending and not enough time to look at everything.

NCUA Regulation: Closing Out Members Relationship

09/22/2019

The NCUA has a regulation that will not allow a federal Credit Union to close out a member's relationship without being approved by the NCUA Board. However, the FFIEC manual allows for an institution to close out a member due to multiple SARs. Does the FFIEC Regulation supersede the NCUA regulation that requires approval before closing out a relationship?

Backer Info Required on Archived Loan Statements?

09/22/2019

Is it a requirement that all archived loan statements have the "backer" information on it meaning the Reg E language, bank logo, copy of paid checks, etc...?

Letter Template for Legal Issues

09/15/2019

Do you have a form letter template or suggested text that can be used when we receive a legal issue from outside a jurisdiction we would otherwise have to honor, stating we will not be responding and that legal issues must come from our areas we are subject to?

Written Notification- Credit for Unauthorized ACHs

09/15/2019

Are financial institutions required to give written notifications to customers when the bank gives credit for unauthorized ACHs?

Printing Acct. Statements for Deceased Customers

09/15/2019

We occasionally have customers that have passed away and have no beneficiaries on the account. Do we have to continue to print their account statements monthly or can we change it to print annually?

Latest Compliance - Loans Topics

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